Job Title: Office Manager
Location: Lichfield, UK
Job Type: Full-time
Salary: £38000 – £41,000
Job Overview:
Lichfield Local Car is seeking a dedicated and experienced Manager to oversee the daily operations of our transportation and home-to-school transport services. The ideal candidate will manage a team of drivers, ensure vehicles are well-maintained, and ensure smooth, efficient, and customer-focused service delivery. This role requires excellent leadership skills, operational expertise, and a passion for providing safe and reliable transport to our community
Key Responsibilities:
• Operations Management: Oversee the daily scheduling and routing of vehicles for transport services, including general transport and home-to-school services.
• Team Leadership: Manage and lead a team of drivers, mechanics, and support staff, ensuring high performance, motivation, and adherence to company standards.
• Customer Service: Maintain high levels of customer satisfaction by ensuring timely and professional service. Address any customer concerns or complaints promptly and effectively.
• Vehicle Maintenance: Ensure that the fleet of vehicles is regularly inspected, wellmaintained, and complies with all safety and legal requirements. Coordinate repairs and servicing when necessary.
• Safety Compliance: Ensure that all operations follow local transportation regulations and safety standards, especially regarding home-to-school transport.
• Financial Management: Oversee budgeting, invoicing, and cost control measures. Monitor expenses related to vehicle maintenance, fuel, and personnel to maintain profitability.
• Scheduling and Logistics: Develop and implement efficient routing schedules for the fleet to optimize fuel usage and minimize travel time while meeting service demands.
• Recruitment and Training: Hire, train, and mentor staff, ensuring all employees are skilled, informed about company policies, and motivated to perform their duties effectively.
• Business Development: Explore opportunities to grow the business, whether by expanding services, attracting new clients, or improving operational efficiency.
• Emergency Response: Handle unforeseen challenges, such as vehicle breakdowns or delays, by developing contingency plans and resolving issues promptly
Qualifications:
• Proven experience in transportation management or a similar role, ideally within a local transport service.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Familiarity with local transportation regulations and safety standards.
• Strong organizational and problem-solving abilities.
• Financial acumen with experience in budgeting and cost management.
• Proficiency in scheduling software and other relevant management tools.
• Valid driver’s license.
Working Conditions:
• Office-based role with regular visits to the garage or vehicle depots.
• On-call availability may be required to handle emergencies or urgent customer issues.
• Occasional weekend or evening work may be needed depending on business demands.